Top Shelf OBX logo TOP SHELF OBX, LLCPremium Exterior Services · Outer Banks, NC

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Terms & Policies

Last updated September 28, 2026. These terms apply to all services, bookings, and recurring plans arranged through topshelfobx.com with Top Shelf OBX, LLC (dba Top Shelf Pressure Washing). By booking a service, paying a deposit, or subscribing to a maintenance plan, you agree to these policies.

Payment Processing & Security

All credit card, debit card, and automated recurring payments are processed through secure, PCI-DSS Level 1 compliant third-party payment gateways (such as Stripe). Top Shelf OBX, LLC does not store full credit card numbers or sensitive financial authentication details on our local servers. By providing a payment method, you authorize our processing partner to store your payment token for processing approved one-time deposits, final balances, or authorized recurring maintenance fees.

Photo / Media Release

We may take before-and-after photos or video of the work we perform on your property and use them to showcase our services, for example on our website, gallery, and social media. We do not publish your name, street address, or contact information alongside these images. If you'd prefer we not use photos of your property, simply notify us in writing prior to your scheduled service window by emailing TopShelfOBX@gmail.com, and we will honor your request.

Property Access & Responsibilities

By booking, you confirm that you own the property or are fully authorized by the owner to approve exterior services on it, and you grant us access to the exterior areas required to complete the work.

To ensure a safe and efficient visit, please complete the following before our crew arrives:

  • Secure all pets indoors.
  • Move vehicles, outdoor furniture, fragile items, and property away from the immediate work area.
  • Ensure all windows, doors, and exterior openings are fully closed and sealed.
  • Ensure a functional outdoor water spigot and/or exterior electrical outlet is unlocked and accessible where required for service.

We take extreme care with your home and property. However, Top Shelf OBX, LLC is not liable for pre-existing damage, dry-rotted wood, loose or deteriorating paint, improperly sealed windows or doors, oxidation, or unprotected electrical fixtures left exposed in the work area. If our crew identifies an unsafe condition or pre-existing defect that risks further damage, we reserve the right to pause work and consult with you before proceeding.

Cancellation, Deposit & Weather Policy

Your deposit reserves your arrival window and is applied toward your total service invoice. The remaining balance is due immediately upon job completion via the secure electronic payment link sent to your email or phone.

Cancellations & Rescheduling:

  • If you cancel or reschedule 48 hours or more before your scheduled arrival window, your deposit is refunded in full to your original payment method.
  • Cancellations or client-requested changes made within 48 hours of the arrival window are non-refundable, as crew scheduling and operational capacity were reserved specifically for your property.

Weather Conditions: Weather on the Outer Banks can change rapidly. If high winds, severe cold, lightning, or heavy precipitation make conditions unsafe or impractical to perform high-quality work, Top Shelf OBX reserves the right to reschedule your appointment. Your deposit automatically transfers to the rescheduled date at no penalty.

Holiday Lighting

The following terms apply specifically to holiday lighting. Where they differ from the standard one-time service rules above (including the deposit refund rule), these holiday lighting terms govern.

Quotes, Deposits & Payment

Holiday lighting is priced by written quote. An online estimate is not a quote: we confirm your price after reviewing your request, and sometimes after measuring on site. Once you approve your quote, we email you a link to choose your install date and pay the deposit shown on your quote. Your install date is reserved only when that deposit is paid. The remaining balance is due on install day, via the secure electronic payment link sent to your email. Lights, areas, or decorations added after your quote is approved are quoted and billed separately.

Lease, Buy & Install-Only

  • Lease (our standard offer): the lights, clips, cords, and timers remain the property of Top Shelf OBX, LLC. Lease includes design, materials, installation, in-season maintenance, takedown, and off-season storage.
  • Buy: the lights become yours once your balance is paid in full. Takedown and storage are included only if they appear on your quote.
  • Install-only: we hang lights you supply. We are not responsible for defects, failures, or missing parts in customer-supplied lights, and repairs to them are quoted separately.

Installation & Your Property

We attach lights with clips made for gutters, shingles, and ridge caps wherever the surface allows. If a surface needs any other kind of fastening, we will ask you before we use it. You agree to provide working exterior outlets and to tell us about any known roof, gutter, or electrical problems before install. We are not responsible for pre-existing damage or wear to roofing, gutters, trim, or fixtures, or for outages or damage caused by power loss, tripped outlets or breakers, storms, wildlife, or anyone other than our crew.

In-Season Repairs

If part of a display we installed goes dark during the season, tell us by call, text, or email, and we will repair it within 48 hours, weather permitting, at no charge. This covers Lease displays and Buy displays we installed; it does not cover customer-supplied lights or the causes listed above.

Takedown & Storage

We take displays down between January 2 and January 31, weather permitting, and you do not need to be home. Lease materials are inspected and stored in our shop until the next season.

Cancellation & Weather

Your holiday lighting deposit is refundable for 7 days after we receive it: cancel within those 7 days and it is refunded in full to your original payment method. After 7 days the deposit is non-refundable, because your display is designed and your lights are ordered and built to fit your home. Within those 7 days, cancellations made within 48 hours of your install window are also non-refundable. The date your deposit stops being refundable is shown in your booking confirmation email. If wind, rain, or other conditions make installation unsafe, we will reschedule, and your deposit transfers to the new date at no penalty.

Referral Credit

From time to time we run a referral program for holiday lighting. While it is running, our holiday lighting quote form shows a referral code field. These terms apply whenever it runs.

  • Codes. We email referral codes to our customers. Share yours with anyone you like. You can't use your own code.
  • Your friend's discount. A friend who enters your code on our holiday lighting quote form gets the discount shown on that form, taken off the price on the quote we send them. It applies together with any early-bird discount on the same quote, but it can't reduce a quote below zero.
  • Your credit. When your friend books, which means paying the deposit that reserves their install date, you earn the credit stated in the email that gave you your code. We put it on your next quote from us, normally your next season's holiday lighting, as a line that lowers the price. Each booked referral earns one credit.
  • Amounts are fixed when your friend asks for a quote. The discount and the credit are set on the day your friend submits their request, so a later change to the program doesn't change a discount or credit already promised.
  • No cash value. A credit can't be exchanged for cash or transferred, and it can't reduce a quote below zero.
  • Cancellations. If your friend's booking is canceled and their deposit refunded before your credit is used, we may cancel the credit.
  • Fair use. We may refuse a code, or cancel a discount or credit, when a referral isn't genuine, for example a second request from the same household or a request under a false name.
  • Changes. We may change or end the program at any time. Ending it doesn't take away a discount already promised on a request you submitted or a credit you've already earned.

Maintenance Plans

The following terms apply specifically to maintenance plans. Where maintenance plan rules differ from standard one-time service rules, the maintenance plan terms govern.

What a Plan Is

A maintenance plan bundles your selected exterior services into a 12-month service term that starts on your first service day. You pay for it with a first-visit deposit when you book, then 3, 6 or 12 equal monthly payments, as you choose at sign-up. Whichever you choose, you get the same visits and the same discounts; choosing fewer payments only makes each payment larger. Pricing incorporates bundle, frequency, and plan discounts based on a full 12-month commitment. The price shown at sign-up is locked for the entire 12-month term and will not fluctuate if standard rate cards change mid-term. Additions to property size (e.g., adding a new deck, home addition, or extra structure mid-term) are quoted and billed separately.

Your First Visit & Deposit

Signing up books your first visit on our calendar. At that time you pay a deposit: the standard booking deposit for the services on your plan, but never more than 25% of the plan price. The deposit counts toward your plan price; the monthly payments cover the rest. The exact deposit, monthly amount, number of payments and plan total are shown before you pay.

Payment Authorization

By signing up, you authorize Top Shelf OBX, LLC to charge the payment card you provide the deposit at booking, and then the exact monthly amount agreed upon at checkout, once per month, for the number of monthly payments you chose (3, 6 or 12). The first monthly payment is charged on your first service day, and the rest follow monthly. If your first visit is moved before it takes place (for example because of weather), the first monthly payment moves with it. No further charges are made after the final payment, and the plan does not renew; any visits remaining at that point continue through the end of the 12-month term. We issue a reminder email approximately 7 days prior to each monthly charge. You may cancel your plan at any time with one click directly from your plan page.

Booking & Managing Visits

Visits are distributed across seasonal calendar windows displayed on your plan page. We notify plan members approximately 3 weeks before a booking window opens to grant priority access to our service schedule. Service dates are filled on a first-come, first-served basis. If a visit is not scheduled prior to its window closing, that visit is forfeited, provided Top Shelf OBX sent at least one reminder email prior to window closure.

Single-Visit Changes

Visits changed or cancelled 48 hours or more before the arrival window remain intact for rebooking within that visit's window. Cancellations within 48 hours, or instances where our crew cannot access the property upon arrival, may cause the visit to be marked as used at our discretion.

Cancelling Before Your First Visit

If you cancel your plan before any monthly payment has been charged, no monthly payment will ever be charged, and your deposit follows our standard booking rule:

  • Cancel 48 hours or more before your first visit's arrival window and your deposit is refunded in full to your original payment method.
  • Cancel within 48 hours of that arrival window and the deposit is non-refundable, as crew scheduling and operational capacity were reserved for your property.

Failed Payments

If a monthly payment fails, we will notify you and attempt re-billing over subsequent days. Existing booked visits will proceed, but new visits cannot be scheduled until payment clears. Uncured billing failures will result in plan termination under the early cancellation terms below.

Early Plan Cancellation & Rebalancing

Plan pricing relies on the completion of the full 12-month term. If, after monthly payments have begun, a plan is cancelled early by you or terminated due to non-payment before completing 12 months, then: while payments are still being taken, billing stops at the conclusion of your current paid monthly cycle and any visits you have not yet received are cancelled at that point; if you have already made all of your payments, the plan ends when you cancel it and any visits you have not yet received are cancelled at that time. We then perform a standard account recalculation comparing:

  1. The total plan payments collected to date, including your deposit; and
  2. The retail value of all visits actually completed, evaluated at our standard, non-discounted single-service rates.

If total payments made are less than the standard-rate value of services performed, an itemized final balancing invoice will be sent to your email, showing exactly how the figure was calculated and payable within 7 calendar days. We will not automatically charge the card on file for this balance. Any payment is made by you against that invoice. If total payments made exceed the standard-rate value of completed work, Top Shelf OBX, LLC will refund the difference to your original payment method.

Term Expiration

Plans automatically conclude at the end of the 12-month service term that began on your first service day, whichever payment schedule you chose, and do not renew without your express consent.

Disputes & Chargebacks

We are dedicated to resolving any service issues quickly and fairly. In the event of a billing error or quality dispute, you agree to contact us at TopShelfOBX@gmail.com before filing a credit card dispute or chargeback with your financial institution. Initiating a fraudulent or improper chargeback for services fully rendered constitutes a breach of contract, and you agree to reimburse Top Shelf OBX, LLC for the full disputed amount plus any administrative and chargeback processing fees incurred.

Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, Top Shelf OBX, LLC, its officers, employees, and contractors shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to our services, website availability, payment gateway downtime, or scheduling adjustments. Our total aggregate liability for any claim arising from or connected to our services shall not exceed the total dollar amount paid by you to Top Shelf OBX, LLC for the specific service visit giving rise to the claim.

You agree to defend, indemnify, and hold harmless Top Shelf OBX, LLC from any third-party claims, liabilities, costs, or damages arising from your failure to secure property access, failure to clear work areas, or misrepresentation of property ownership.

Governing Law & Severability

These terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal actions or proceedings arising under these terms shall be brought exclusively in state or federal courts located in Dare County, North Carolina. If any provision of these terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining terms shall remain in full force and effect.

Contact Us

Questions regarding these terms? Contact us at:

Top Shelf OBX, LLC
Email: TopShelfOBX@gmail.com
Phone: (252) 421-0322
Web: topshelfobx.com

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